Shipping policy
📦 Shipping Policy
Last Updated: 7/27/2025
Thank you for shopping with Loly and Lex. We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy carefully to understand how we handle orders, delivery times, and more.
🌍 Shipping Locations
We currently ship to most countries worldwide. If you're unsure whether we deliver to your location, please contact our support team at info@lolyandlex before placing your order.
🚚 Order Processing
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Orders are processed within 1–5 business days after they are placed.
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Processing time may vary depending on product availability and order volume.
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Once your order is processed, you will receive a confirmation email with tracking information (if available).
📦 Shipping Times
Estimated delivery times are as follows:
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–20 business days |
| Canada | 10–25 business days |
| United Kingdom | 7–20 business days |
| Australia & NZ | 10–25 business days |
| Europe | 10–25 business days |
| Rest of World | 15–30 business days |
Please note: These are estimates only. Actual delivery times may be affected by external factors such as customs delays, holidays, or unforeseen courier issues.
📦 Multiple Shipments
If your order contains multiple items, they may be shipped separately from different warehouses. In this case, you may receive more than one tracking number.
📦 Tracking Information
Whenever possible, we provide tracking numbers with your order confirmation email. However, some international shipments may not have end-to-end tracking.
⚠️ Customs, Duties & Taxes
Orders may be subject to import duties and taxes (including VAT) once they reach your country. Loly and Lex is not responsible for these charges; they are the buyer’s responsibility. We recommend contacting your local customs office for more information.
❗ Delayed or Lost Shipments
While we do our best to ensure timely delivery, we are not liable for delays caused by courier services, customs, or weather conditions. If your order has not arrived within 45 business days, please contact us, and we will investigate and offer a resolution.
📬 Address Accuracy
Please ensure your shipping address is complete and accurate. We are not responsible for lost packages due to incorrect or incomplete addresses.
📩 Questions?
If you have any questions about your order or our shipping policy, please reach out to us at info@lolyandlex.com. We're here to help!